Maintenance & Support.
In a constantly evolving digital world, ensuring an e-commerce platform that is fully operational and aligned with your customers’ expectations is more than essential.
In a constantly evolving digital world, ensuring an e-commerce platform that is fully operational and aligned with your customers’ expectations is more essential than ever. And that’s where we come in. Your e-commerce site is a living ecosystem,it cannot remain static over time. It requires regular monitoring and daily attention to keep pace with its growth. That’s why we provide you with a dedicated team equipped with a wide range of skills to support you throughout the year. We handle all updates and upgrades to your site within a framework of TMA (Third-Party Application Maintenance) and TME (Third-Party Application Evolution), ensuring continuous maintenance and tailored support.
How can we help you ?
Security is our top priority. With regular updates and security protocols, we ensure that your transactions and sensitive data are protected. You give yourself the best chance of staying ahead of cyber threats through continuous monitoring of the latest vulnerabilities and the application of security patches.
Our preventive approach allows us to detect issues before they affect your user experience and sales. This minimizes the risk of downtime or malfunctions thanks to proactive monitoring and corrective actions from our technical teams.
Performance analysis, loading time optimization, and feature adjustments: our team ensures your site is always performing at its best. We improve structure, usability, and content for optimal results, helping you increase your conversion rate and build customer loyalty.
about tma
Third-Party Application Maintenance (TMA) is a close, continuous, and personalized follow-up that ensures your site runs smoothly throughout the year.
Your site is already configured and optimized on our developers’ systems, allowing us to intervene quickly and efficiently on your e-commerce platform. We take our advisory role seriously, which is why we keep you fully informed whenever an update is required or if we detect a security vulnerability. We are committed to evolving your site in line with your company’s growth, maintaining it through regular updates, bug fixes, and issue resolutions. With us, your site benefits from dedicated support that adapts to your needs.
about TMe
Third-Party Application Evolution (TME) involves anticipating and managing the necessary changes to keep your site performing, secure, and aligned with your business needs. This includes technical updates as well as market-driven adjustments, such as currency changes from euros to dollars.
We assist you in planning a dedicated budget for updating your site, including extended warranty options. These warranties help maintain the stability of your e-commerce platform in a constantly evolving digital environment, with conditions tailored to the latest industry requirements.
As part of TME, we actively monitor updates to the platforms you use, such as Adobe Commerce (Magento) or Akeneo PIM, to identify and apply the necessary security patches. To give you an idea, Adobe Commerce (Magento) typically releases one to two security patches per year to address potential vulnerabilities. As a trusted partner, it is our responsibility to keep your site secure by proactively informing and advising our clients on the importance of these updates. This ongoing monitoring ensures not only the security of your site but also its compliance with best practices and user expectations.
Our organization.
Managing your e-commerce site is essential. That’s why we have implemented a structured organizational system to meet your maintenance needs with precision and efficiency.
Our maintenance and support offering is a comprehensive strategy grounded in our advisory role. We are committed to keeping your site fully operational, minimizing downtime and bugs to protect your revenue and ensure the smooth running of your digital activities.
With a team of experts by your side, you have a true safety net: if a problem arises, we respond immediately to resolve it. This allows you to focus entirely on your core business with peace of mind, while we handle the technical management and security of your site.
We offer tailored maintenance services, either on a fixed-fee basis or with a defined budget, renewable each year.
Our commitment ? To provide ongoing advice and ensure your site operates smoothly, with full technical support throughout the year. Each month, we perform a thorough check-up to verify security, performance, and necessary updates, making sure everything is running perfectly.
Our team is also available for strategic interventions aligned with your commercial and marketing calendar. Need a version upgrade for Black Friday? We plan and manage the process to ensure everything runs smoothly during this critical period.
Our service adapts and evolves to keep pace with your company’s growth, consistently meeting your needs more effectively from year to year.
Every request is recorded as a ticket, allowing us to rigorously track the time spent and the time required for each intervention. The tickets are then reviewed by our project managers, who work closely with the technical teams dedicated to your project. Together, they identify priorities and necessary updates to ensure you receive a prompt and appropriate response.
This system gives you full access to the progress of your project. You benefit from maximum visibility into ongoing actions, allowing you to intervene if needed. You can follow each step, staying informed and engaged throughout the process.
A dedicated team.
At ATI4, our team of experts has extensive experience in e-commerce maintenance and managing e-commerce platforms on Adobe Commerce (Magento) and other recognized CMS. Thanks to our expertise, we guarantee high-quality support and measurable results.
We are committed to ensuring that every client receives real-time support. Our advisory team stays fully familiar with your project to be available for all your needs, whether it’s corrections, updates, or bug management. With a single point of contact, you benefit from personalized and responsive support, ensuring that all your expectations are fully met.
Do you want to ensure optimal performance and security for your e-commerce site ?
Together, we can transform your e-commerce site into a true growth engine for your business. Our team is available to present our services and answer all your questions.
portfolio
We treat the projects of all our clients with the same care and expertise to bring them a unique and high-quality digital solution.
